Zepym Health

Refund Policy

Last updated

1.Overview

Because our Service involves licensed clinical review and prescription medication, refunds are limited. We try to be fair: if a Clinician determines you are not a candidate for treatment, you have not been charged for medication you did not receive, and any consultation fee paid for that visit is refundable per Section 6.

2.Consultation & Membership Fees

One-time consultation fees are non-refundable once a Clinician has reviewed your intake. Membership fees are charged in advance for the upcoming billing period and are non-refundable, but you may cancel future renewals at any time (see Section 4).

3.Medications

For patient safety and regulatory reasons, prescription medications cannot be returned or refunded once shipped, even if unopened. This is consistent with applicable pharmacy law. If your medication arrives damaged, defective, or incorrect, see Section 5.

4.Subscription Cancellations

You may cancel your subscription at any time from your account or by contacting support. Cancellation stops future charges and shipments. Already-shipped medication and the current paid period are non-refundable.

5.Shipping Issues & Damaged Items

If your medication arrives damaged, defective, expired, or is the wrong product, contact us within 7 days of delivery with photos and order number. We will arrange a replacement at no additional cost.

6.Denied or Ineligible for Treatment

If a Clinician determines that treatment is not clinically appropriate for you, any consultation fee you paid for that intake will be refunded in full. No medication is shipped in this case.

7.How to Request a Refund

Email hello@zepym.com with your order number and the reason for your request. Our team will respond within 2 business days.

8.Refund Timing

Approved refunds are issued to the original payment method within 5–10 business days. Bank processing times vary.

9.Chargebacks

If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback without first contacting support may result in suspension of your account pending resolution.

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Important Medical Disclaimer

Emergencies. This service does not replace emergency medical care. If you have a medical emergency, call 911 or go to the nearest emergency room immediately.

No physician–patient relationship from intake alone. The assessment available on the Zepym Health website does not, by itself, create a physician–patient relationship between the individual completing the assessment and Zepym Health or its Affiliated Medical Group. Clinicians of the Affiliated Medical Group adhere to clinical protocols designed for patient safety and use exclusionary criteria to determine whether an individual is not a candidate for GLP-1 therapy. Answers provided in the assessment may screen an individual out of eligibility. A licensed Clinician will review your intake after checkout to determine whether you qualify for a prescription. Clinicians retain sole authority over the decision to prescribe.

Customer claims & individual results. Claims and benefits referenced on this website refer to self-reported data from customers on a treatment plan that includes GLP-1 medications and consultations with medical professionals. Customers reported their weight on the initial intake and approximately every 3–4 weeks thereafter. Results may vary and are affected by adherence to the program and Clinician recommendations. Inches lost from hips, waist, chest, thighs and arms, where mentioned, are not typical and reflect individuals who also followed a reduced-calorie diet and regular exercise. Consult a healthcare professional before using any medication or beginning a weight-loss program.

Compounded medications. Compounded medications are not FDA-approved, and the FDA does not verify the safety, effectiveness, or quality of compounded drugs before they are marketed. Where clinically appropriate, a licensed Clinician may prescribe a compounded medication prepared by a state-licensed compounding pharmacy operating under Section 503A. A compounded medication is only prescribed when a Clinician determines it is medically appropriate, based on a telehealth consultation and your medical history. Nothing on this website is intended to state or imply that any compounded medication is FDA-approved, proven, or guaranteed to be safe or effective. We encourage prospective users to discuss the specific risks and benefits with their Clinician. Zepym Health does not manufacture compounded medications, and you may receive medication that looks different than what is depicted on the website.

Pricing & coverage. The initial assessment is free for end users. Eligibility for insurance reimbursement or copay assistance is determined at the time of the visit and is not guaranteed.

Pharmacy partners. Zepym Health partners with U.S.-licensed pharmacies to dispense and ship medications. Our team coordinates regularly with these partners regarding inventory, shipping, and medication testing.

Medication & trademarks. Where included, medication is part of the cost of the Zepym Health program. All third-party trademarks, service marks, and trade names are the property of their respective owners and are not affiliated with Zepym Health. Medical treatment is provided by the Affiliated Medical Group and its independently contracted Clinicians.

State licensing. Care is delivered only in U.S. states where the Affiliated Medical Group’s Clinicians are licensed. The practice of medicine is governed by the laws of the state where the patient is located at the time of the encounter.

AI-assisted content. Certain materials on this website, including text, images, and other media, may be generated or enhanced using artificial intelligence. No representation or warranty is made regarding the accuracy or completeness of such content. Individuals appearing in advertisements may be actors or models.

Testimonials. Testimonials on this website are from Zepym Health patients. To protect patient privacy, images representing those testimonials may use models. No data, photos, claims or other information shown are derived from clinical trials, studies or public information and are not always representative of the Zepym Health patient experience.

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